Refund policy

We want you to feel the difference with your Happy Mammoth formulas. If a product is not right for you, you are covered by our 60 Day 100% Money Back Guarantee.

60 Day Money Back Guarantee

Everyone is different, and the only way to know how a formula works for you is to try it. If you do not notice the benefits you were looking for, you have 60 days from delivery to claim a refund on your first jar of that formula — even if it is opened or finished. Write to support@happymammothusa.com with your order number and tell us what did not work. The refund is hassle-free and no-questions-asked.

The guarantee covers the first jar (or first pouch) of each formula per customer. Additional jars of the same formula in the same order are refunded when returned unopened and sealed; we will tell you if and where to send them.

How the refund works

  • We answer within 1 business day with the next step for your specific case.
  • Approved refunds are issued to the original payment method for the full amount you paid for the product.
  • Once issued, the money takes 5–10 business days to appear on your statement, depending on your bank or card issuer.
  • In most cases you do not need to ship anything back. We will tell you explicitly if a return is required for your order; if we do not ask for the item, keep it.
  • You never pay a restocking fee, and we never issue store credit instead of money unless you ask for it.

Damaged, faulty or wrong items

Every jar leaves our warehouse sealed and within its best-before date. If your order arrives damaged, with a broken seal, past its best-before date, or is not what you ordered, send us a photo of the item and the label and we will replace it or refund it in full — your choice. This is in addition to your statutory rights, which are not affected by this policy.

Orders that never arrive

If tracking shows no movement for more than 15 business days after despatch, or the parcel is marked as delivered and you did not receive it, write to us. We treat it as a lost parcel and replace or refund the order.

What we cannot refund

  • Second and later jars of a formula you have already claimed the guarantee on.
  • Products stored or used against the directions on the label.
  • Gift cards.

Cancelling before despatch

Orders can be cancelled free of charge while they are still being prepared. Because we despatch within 1–3 business days, write to us as soon as possible and we will stop the order if it has not left the warehouse. See our Cancellations policy for details.

Health disclaimer

Happy Mammoth products are dietary supplements (capsules and powders) and are not medicines. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. Nothing on this website is medical advice. Our products are for adults aged 18 and over. Do not use while pregnant, likely to become pregnant, or breastfeeding. If you have a medical condition or take any medication — in particular antidepressants, blood thinners, thyroid medication, hormone therapy or diabetes medication — consult a qualified healthcare professional before use. Stop use and seek medical advice if you notice any unexpected change to your health or an allergic reaction. Results described on this site, in reviews and in testimonials are individual experiences and vary from person to person.

Contact

Questions about this policy or about an order: support@happymammothusa.com. We answer every email within 1 business day, Monday to Friday.